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Emergency Services Card from MCDHH

  • Writer: How To TBI
    How To TBI
  • Oct 5, 2022
  • 2 min read

This digital collateral was provided courtesy of the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) and was based on the content created by the Wisconsin Council on Physical Disabilities who graciously allowed MCDHH to adapt and add to their Be Prepared, Have a Plan: Emergency Preparedness Toolkit for People with Disabilities which is the product of years of work by past and present members of the Wisconsin Council on Physical Disabilities.

MA Emergency Service Card - Front Page

MA Emergency Service Card - Back Page


PRO Tip: PRINT out 3 copies of the double-sided Emergency Service Card.
LAMINATE one copy & put it by your front door, where emergency services would likely enter if they needed to access your home in the event of an emergency.
LAMINATE one copy & put it in your vehicle glove compartment with your registration & insurance.
Also recommend storing a folded-up copy with your phone &/or your wallet so that you have it on hand in the event that you are unable to otherwise communicate with emergency services.

The original content can be accessed here:


From their website:


Emergency Services Card "The Emergency Service Card is designed to assist EMT’s, firefighters and Deaf and hard of hearing individuals communicate better in the first moments of an emergency.


See attachments below for the Emergency Services Card and instructions for use. MCDHH, in partnership with the Department of Fire Services (DFS) and Office of Emergency Medical Services (OEMS), has created a visual tool called the Emergency Services Card (ESC) to assist EMT’s, firefighters and Deaf and hard of hearing individuals communicate better in the first moments of an emergency.


We are grateful to our Deaf and hard of hearing community members who expressed a need for the ability to communicate better in certain emergency situations and for their feedback during the development process. We are pleased to introduce the new Emergency Services Card."

Emergency Medical Personnel can use the icons and communication tips to help: -determine pain level and location -determine symptoms, severity and timeframe -determine relevant medical and recent history -learn an individual’s preferred method of communication

Firefighters can use the icons and communication tips to help: -determine location and type of emergency -determine if other individuals are missing/involved -communicate immediate specifics regarding a car emergency (jaws of life) -learn an individual’s preferred method of communication

Deaf or hard of hearing individuals can use the icons to help communicate: -preferred method of communication -pain level and location -symptoms, severity and timeframe -location and type of home/work/car emergency -other relevant information

"We are grateful to the DFS and the members of the DFS task force who contributed to the development of this card. We are also grateful to OEMS for their feedback, enthusiasm and their intent to add this to their Protocols Book available to EMT’s in ambulances throughout the Commonwealth. Finally we are eternally grateful to our community who continues to reach out and share their experiences, suggestions and feedback."



Their website includes the following links:


For use in Massachusetts:


For use outside of Massachusetts



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